About Us, My Care at Home is a Suffolk based care proivder

About Us – My Care at Home

My Care at Home was formed by Maggie Fisher whilst on maternity leave, her motivation and inspiration came from wanting to deliver quality care and companionship for older people and vulnerable adults in their own homes.

In Maggie’s early 20’s her grandmother came to live with her family, she had dementia and was also living with cancer. As a family they had to take care of all her physical and emotional needs, this was a very challenging time as a family and occasionally they required outside support.

Trusting someone to come into your home and look after a family member is a big step to take, which is why My Care at Home was formed. We want to make this transition easier for you, offering support and advice and providing a reliable high quality service to meet your individual needs, or your family member’s needs.

Maggie Fisher is our Director

Maggie started her career in the NHS and qualified as a Registered General Nurse (RGN) in 1990. She then joined the British Army in 1992 as a Ward Sister, and progressed to the rank of senior Captain. Maggie specialised in Neurology and also gained ENB 998 teaching certificate. She served in Bosnia and during this time worked with the United Nations High Commission for Refugees (UNHCR) and World Health Organisation (WHO) to help improve the health services in the local communities, this included setting up GP led clinics. Maggie also worked as Night Sister at Military hospitals, responsible for the hospital during night hours, bed management and staffing issues.

Maggie left the Army in 2001 and worked in the pharmaceutical industry as an Account Manager, responsible for business planning and liaising with commissioners in the NHS and offering support with service redesign. Maggie combines her medical and business acumen to support quality of care and business growth.

We care passionately about our client’s welfare and want to employ the best people to deliver care in your home. Our vision was and still is high quality staff who love to care and provide them with an excellent training programme and salary.

All My Care at Home staff are paid the Living wage for delivery of care, and are paid for their training and travel time. We also have 24/7 well-being service for all our staff and have our own Mental Health First Aider’s. This approach to our staff also helps with staff retention and to support continuity of home care for our clients.

Maggie spends her spare time with her young family and loves paddle boarding, sailing, skiing and doing crazy challenges, such as marathons, ultramarathons, open water swimming challenges and cycling.

Michelle Holman is our Registered Care Manager

With over 20 years of experience in the care sector, Michelle has built a strong career across both residential and domiciliary care settings. As Registered Manager at My Care at Home, she is passionate about delivering high-quality, person centred care that enables individuals to remain safe, comfortable, and independent within their own homes.

Michelle is dedicated to maintaining the highest standards of care, with a strong focus on compassion, professionalism, dignity, and consistency. She works closely with clients, families, and her care team to ensure every care package is tailored to meet each individual’s personal needs, preferences, and routines.

Her hands-on approach, attention to detail, and commitment to quality care help create a supportive and trusted environment for both clients and staff. Michelle strongly believes that home care should not only support practical needs, but also promote wellbeing, independence, and peace of mind for families.

Outside of work, Michelle enjoys spending time with her young family and understands the importance of balancing quality care with everyday family life.

Michelle can be contacted on 01449 678000 or email Michelle.holman@mycare-athome.co.uk

Julie Ponton is our Deputy Manager

Julie joined My Care at Home in April 2022 as our Care Administrator, bringing with her a wealth of experience in administration. Her previous roles have included jointly managing a pre-school, 10 years working for the NHS Out of Hours GP and 111 service, and 18 years working in finance. She holds a Level 3 Diploma in Early Years Education, a Level 2 Diploma in Team Leadership and two NVQs in Business and Administration.

Before joining our team, Julie had already experienced My Care at Home from the other side — as a client and family member using our services to support her mother for over six years. This gives Julie a unique and valuable perspective. She understands first-hand what it feels like to have someone you love receive care in their own home, as well as what it is like to work as part of the team providing that care.

Julie became our Recruitment Lead in November 2023, managing staff recruitment, advertising our services to potential clients and supporting new members of staff as they began their careers with us. She has since progressed into her role as Deputy, where she supports the day-to-day running of the company and works closely with our care team, clients and their families.

Julie is passionate about ensuring that our clients remain at the heart of everything we do. She is committed to promoting independence, dignity and choice and supporting our staff to deliver the high standards of care that My Care at Home is known for.

Julie has a particular passion for dementia care and is our Dementia Champion, supporting our team to develop their understanding of dementia and ensuring that people living with dementia receive compassionate, person-centred support.

Outside of work, Julie has a young family and enjoys travelling, gardening, going to the theatre and cinema, visiting local attractions and, of course, getting out for walks with Bernard, her dog.

Julie can be contacted on 01449 678000 or email julie.ponton@mycare-athome.co.uk